Complaint Submission Policy

Effective April 25, 2025

Why This Matters

At Caribbean Speaks, we believe in protecting trust, dignity, and fairness. If you’ve had a negative experience with a listed business, this is your space to say so — respectfully and truthfully.

Your complaint helps us maintain the kind of platform we all want: one that’s honest, community-rooted, and credible.

Before You Submit

By filing a complaint, you agree to the following:

  • You have read and accepted our Terms of Use, which govern all submissions on the platform.

  • Your complaint is truthful, based on your direct experience.

  • You are not submitting on someone else’s behalf.

  • You are not including personal details like phone numbers, addresses, or financial information.

  • You understand that Caribbean Speaks may use your contact information to verify your complaint.

What Happens Next

  • Your complaint will be reviewed by our team.

  • We may share the content with the business named in your complaint.

  • You may be contacted for verification or clarification.

  • Complaints that meet our policy may be posted publicly on the business’s profile for up to 3 years.

  • You can withdraw consent for public posting at any time — your complaint will still count toward the total complaint number, but your text will be removed.

We Reserve The Right To

  • Edit your submission to remove personal data or inappropriate language

  • Decline to publish complaints that are abusive, discriminatory, unverifiable, or unrelated

  • Not publish your complaint if you have already submitted a Customer Review for the same business

Your Privacy

We take your privacy seriously.
Your contact information will never be posted publicly, and we only use it for verification or internal review.

Please review our full Privacy Policy for more information.

Thank You

By speaking up, you’re helping make the Caribbean’s digital economy stronger, safer, and more trustworthy for everyone

Scroll to Top